What is Cognitive Automation? Complete Guide for 2024 For example, if there is a new business opportunity on the table, both the marketing and operations teams should align on its scope. They should also agree on whether the cognitive automation tool should empower agents to focus more on proactively upselling or speeding up average handling time. According to experts, cognitive…
What is Cognitive Automation? Complete Guide for 2024 For example, if there is a new business opportunity on the table, both the marketing and operations teams should align on its scope. They should also agree on whether the cognitive automation tool should empower agents to focus more on proactively upselling or speeding up average handling time. According to experts, cognitive…
Customer service could start living up to its name For more information on Esker and its solutions, visit Follow Esker on LinkedIn and join the conversation on the Esker blog at blog.esker.com. The platform’s high accuracy is achieved through a multi-step process that begins with a proprietary enterprise search engine, capable of sifting through vast amounts of knowledge articles and…
Customer service could start living up to its name For more information on Esker and its solutions, visit Follow Esker on LinkedIn and join the conversation on the Esker blog at blog.esker.com. The platform’s high accuracy is achieved through a multi-step process that begins with a proprietary enterprise search engine, capable of sifting through vast amounts of knowledge articles and…